DIY Verification Process

Customers will be required to attend the depot to set up a DIY account.
Customers are required to provide two proofs of identity: one photographic document, and another official document matching the address of the photographic document. (Acceptable documents include Driving Licence, UK Passport, Bank Statement, Utility Bill).

When collecting equipment, it is preferable that the DIY account holder attends in person.
Should you require someone else to collect the equipment on your behalf, you must confirm this in person or via email.

Deliveries and collections will primarily be made to the registered address within the customer ID.
If the customer requires delivery to a different address, we will require confirmation which can be done in person or via email.
In addition to signatures, we will take photos of the delivery/collection, with the customer in shot, as a proof of delivery/collection.
Equipment hired with Alide Protect & Cover can only be delivered to the address on the ID provided.